How can we help you today?
Our Knowledgebase
Announcements
Website and Login
- Why does Ignitur log me out?
- How do I delete a client?
- How do I setup a new client?
- How do I sign up for Ignitur?
- How do I recover a lost password?
- I got locked out, what happens next?
Task Management
- Can I decide which tasks to include when reporting?
- How do I set a due date for a task?
- How do I assign a task to a user?
- I accidentally deleted a task - now what?
- What happens to a user account's tasks if they leave the company?
- Who can see my tasks?
Data Sources
- Which data sources are available on Ignitur?
- Can I see a history of my DA and PA metrics while using Ignitur?
- Can I see a history of my site speed in Google page speed data source?
- Can I track my keyword rankings using Igintur?
- Can I use the Ahrefs data source if I don't have an active account with them?
- How often do you pull the data in Ahrefs?
Users and Company Profiles
Dashboard & Analytics
- How to select a date range?
- Can I use my segments in Analytics while using Ignitur?
- How can I know the meaning behind every field, table and graph?
- Can I add the meaning of each field to the reporting for my clients?
- How do I integrate Google Analytics?
- How do I set up my own custom dashboard?
Reporting
- How do I create a custom report?
- Can I add screenshots to my report?
- Can I limit the number of rows in the report?
- What is a WYSIWYG and how can I use it?
- How do I add notes or comments to a report?
- How do I download a report?
Billing and Subscription
- Is your site secure?
- Do you keep my credit card info on file?
- What payment methods do you accept?
- How do I view and download my invoices?
- Do you offer a money-back guarantee?
- Do you offer a yearly subscription discount?
API Integration
Other
- Is Ignitur available in languages other than English?
- Where can I watch tutorial videos?
- How do I suggest a new feature?
- How can I use the "Documents" tab?
- What is the "Time Tracking" feature, and how does it work?
- Do I need to start and stop time tracking while switching between clients?